Job Openings >> IT Support
IT Support
Title:IT Support
Location:Both East and West Retail Stores
Schedule:FT, up to 40 hours per week

The Willy Street Co-op, designated "Best Place to Work" in 2012 by Madison Magazine, is a natural foods cooperative with locations in both Madison and Middleton.  We are looking for an IT Support Person to work full time; up to 40 hours per week.  Ideally this person will have reliable transportation and be available to work at both of our retail locations; Willy Street in Madison and University Avenue in Middleton.  An acute attention to detail, excellent sense of organization and follow through on commitments, excellent communication skills, comfortable working with Word, email, internet, and experience in the use of computers for word processing, spreadsheets, and databases and  are all required qualifications. Experience with multiple OS platforms (OS X, Windows, Linux) and established experience in assisting non-technical staff on IT-related matters preferred.

We offer an exceptional benefits package including health and dental insurance with no deductible, paid vacation and sick  time, 401(k) retirement plan, profit sharing, 20% employee discount and more.  Please apply online and include a resume and cover letter no later than February 19th to be considered. EOE.

The pay range for this position starts at
$15.47, depending on qualifications.

Job Title: Information Technology Support



To provide first level set-up and support of the Co-op’s information systems



Hourly position, up to 40 hours per week


Essential Functions


1. Computer Systems

  • Perform front line tech support for staff
  • Assist with new user orientation and training
  • Be familiar with IT related tools used by all staff on site
  • Perform basic trouble-shooting and work with IT when problems arise.
  • Help configure systems or software as needed. Assists in the customization and adaptation of existing programs to meet users’ requirements.
  • Install and test new equipment

2. Miscellaneous

  • Participate in co-worker evaluations.
  • Orient and be helpful to new employees.
  • Set a positive example for co-workers.
  • Accept other duties as assigned by General Manager.


  • Command of multiple desktop computing environments and typical office applications, particularly the latest versions of Windows and Macintosh OS X.
  • Ability to quickly learn technologies and skills.
  • Ability to train others in the use of technology.
  • Accuracy and scrupulous attention to detail.
  • Ability to work with minimal supervision.
  • Demonstrated ability to work under pressure.
  • Excellent customer service skills.
  • Excellent problem-solving skills
  • Experience in the use of computers for word processing, spreadsheets, and databases.
  • Experience with setup, maintenance, and use of multiple computer operating systems, primarily MAC and PC.
  • Basic understand of the cooperative movement and principles
This opening is closed and is no longer accepting applications

Note: All new hires are required to attend a two day long training and orientation workshop. This is taught the 3rd Thursday and Friday of each month at our central office.

Benefit Information

Willy Street Co-op is a grocery cooperative, operating out of two neighborhood stores, a local production kitchen and a business office. The Co-op is not a worker collective; it is built on a management structure similar to many traditionally run businesses. The Co-op is committed to providing the opportunity for all employee voices to be heard when making management decisions. By upholding this principle of participatory management, all employees are able to ensure a humane work environment for all staff. We strive to hire a hard-working, friendly and knowledgeable staff who are committed to the co-op mission and principles, and who will cooperate with and provide the highest level of service to our diverse membership and customer base. If you provide excellent customer service, support your co-workers with your outstanding work ethic, and can support our cooperative structure, then we encourage you to take the first step toward being a part of our growing business and put your energy to work for good!


Our pay ranges start above $10/hour, 20% store discount, health and dental insurance after 90 days, vacation and sick time after 90 days. Each position has a commensurate pay range. All positions meet or exceed the Cooperative Grocer Network (CGN) Living Wage after three months of satisfactory employment. Upon successful completion of the training period a raise may be given. The General Manager sets a percentage cap on annual raises each year. Raises are based upon positive performance and a minimum number of hours worked and are not mandatory based on longevity. In addition, cost of living increases are granted to all staff no less than once every two years. Note: No employee can exceed the pay range based on longevity.


Time and time again, surveyed staff say that "the people they get to work with" is one of the best benefits of working at the Co-op. In addition to the opportunity to work with diverse and committed co-workers, the Co-op offers the following benefits:

Health and Dental Insurance An employee qualifies for health benefits after 90 days of employment. Employees may choose either Health/Dental Insurance or the Health Reimbursement Account (HRA). Health and Dental Insurance (through Group Health Cooperative and Principal Dental)

  • 0 up to 24 hours = no coverage
  • 24 up to 32 hours = a portion of premium paid by employee, a portion paid by WSGC,
  • 32 plus hours = a portion of premium paid by employee, a portion paid by WSGC
Health Reimbursement Account (HRA) for reimbursement of vision and dental expenses
  • 0 up to 24 hours = no coverage
  • 24 up to 32 hours = accrued prorated at 1/2 rate*
  • 32 plus hours = accrued at full rate
*The HRA allocation per pay period is determined annually on the Co-op's annual cost of insurance.

Paid Time Off Vacation Vacation time is prorated based on the number of hours worked per week. As long as the employee is scheduled to work 24 or more hours per week employees earn vacation days.

Sick/Discretionary Days WSGC offers discretionary days. These can be used for either illness or wellness. They are accumulated at the rate of seven days per year for full time (40 hours per week) employees and are prorated for other employees who are scheduled to work 24 or more hours per week. Note: Workers who average fewer than 24 hours per week do not earn Sick/Discretionary Days.

Holidays The Co-op recognizes the following days as holidays: New Yearís Day, Christmas Day, Thanksgiving, Memorial Day, Labor Day and Independence Day. The store will either be closed for the day and employees may choose to be unpaid for the day or pay themselves vacation time or if the store remains open, employees who work are paid time and a half for that holiday.

Employee Discount Staff who are scheduled to work at least 10 hours/week are entitled to a 20% discount on purchases.

Profit Share The Co-op may profit-share with staff employed during profitable periods. Staff must have successfully completed 768 hours and be in good standing.

Transportation Plan All staff are eligible to participate in the Co-opís transportation plan. This plan allows employees to set aside tax-free money to pay for transportation costs such as bus passes, parking, and qualified vanpools. The Co-op also provides $20 each month for employees who bike to work for more than half of the days they are scheduled. This money can be used to reimburse certain bike repair and improvement costs.

Retirement Plan A 401(k) plan is offered as a benefit to all employees who are at least 21 years old and have worked at the Co-op for 12 months. The Co-op may match your contributions based on a percentage of your income after you have met the eligibility criteria for 2 years.

Employee Council A place where all Willy Street Co-op employees can, through representatives, set policy that impacts all employees. Representatives are elected annually by the staff.

Classes Staff members may sign up for classes offered through the Co-op at no charge.

Cafeteria Plan All staff are eligible to participate in the Co-opís Cafeteria Plan. This plan allows employees to set aside tax-free money to pay for many kinds of out-of-pocket medical and child care expenses.

Powered by ApplicantStack