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Job Openings >> Cashier West (1/29)
Cashier West (1/29)
Summary
Title:Cashier West (1/29)
ID:152
Department:Front End
Location:West Retail Store (Middleton)
Schedule:To be determined, open availability, including weekends, a plus
Description

The Willy Street Co-op, designated "Best Place to Work" in 2012 by Madison Magazine, is a natural foods cooperative with locations in both Madison and Middleton.  We are looking for experienced cashiers to work full and part-time at our University Avenue location in Middleton.  Previous grocery store or retail cashier experience is a huge plus.  Exceptional Customer Service Skills are required. We offer an amazing benefits package including health and dental insurance with no deductible, paid vacation and sick  time, 401(k) retirement plan, profit sharing, 20% employee discount and more. 

Please apply online today to be considered for current and future openings.

Cashier is an entry level job and our entry level pay range starts at $10 an hour.


Job Title: Cashier

Reports to: Front End Manager

 

Purpose

To ring out and assist customers in the Front End.

 

Status

Hourly position, up to 40 hours per week.

 

Essential Functions

 
 

1. Customer Service

Customer service is WSGC’s primary focus in providing food, goods, and services to its customers. It is the goal of the staff that all customers are treated in a respectful and courteous manner, paying close attention to their individual needs. This personal care and attention should be directed to all customers to ensure that shopping at the WSGC is as comfortable and satisfying an experience as possible.

  • Greet and offer assistance to customers.
  • Treat customers in a friendly manner.
  • Know product locations in order to assist customers in finding what they need throughout the store.
  • Answer customer questions, or page other staff as necessary.
  • Maintain Front End in a clean and orderly fashion to ensure shopping ease and safety.
 

2. Cashiering

The staff cashier is the “face” of the co-op for most shoppers, and has a great deal of influence over customers’ experiences in the store. This important position provides customer service and direction, often during stressful times. WSGC counts on its cashiers to be friendly, efficient, knowledgeable and calm.

  • Accurately enter prices and product categories at the register.
  • Process special orders, in-store charges, debit/credit card and Quest card transactions, etc.
  • Maintain accurate paperwork throughout the shift, and reconcile drawer as necessary.
  • Maintain physical appearance of the cashier register area, including cleaning countertops, organizing and stocking bags, returning carts, baskets and clipboards, sweeping and dusting.
  • Maintain fluency in all aspects of Fair Share applications, sell memberships as requested, and correctly process paperwork.
  • Stay attentive to lines forming at the register and page help as necessary.
  • Bag purchases as necessary.
  • Maintain familiarity with monthly specials.
  • Inform appropriate departments of pricing and PLU errors as soon as possible. This can be done through the OM or Front End Manager during busy times.
  • Use any time not spent in customer transactions productively for the store, be that stocking, fronting, or cleaning, etc.
  • Closing cashiers will also be responsible for assisting with cleaning, fronting, and otherwise preparing the store for closing.
 

3. Miscellaneous

  • Take initiative to increase your own product knowledge.
  • Orient and be helpful to new employees.
  • Set a positive example for co-workers.
  • Participate in periodic department meetings.
  • Participate in co-worker evaluations.
  • Provide customer service in other areas of the store as needed.
  • Accept other duties as assigned by supervisor.
 

Qualifications

  • Experience working in retail store environment.
  • Excellent and consistent customer service skills.
  • Knowledge of whole, natural, and organic foods.
  • Ability to operate cash registers, adding machines, and credit/debit machines.
  • Demonstrated ability to work under pressure.
  • Excellent sense of organization and follow-through on commitments.
  • Ability to develop and maintain favorable relations with customers and staff.
  • Ability to work with minimal supervision.
  • Ability to handle stressful situations in a calm, effective manner.
This opening is closed and is no longer accepting applications

Note: All new hires are required to attend a two day long training and orientation workshop. This is taught the 3rd Thursday and Friday of each month at our central office.

Benefit Information

Willy Street Co-op is a grocery cooperative, operating out of two neighborhood stores, a local production kitchen and a business office. The Co-op is not a worker collective; it is built on a management structure similar to many traditionally run businesses. The Co-op is committed to providing the opportunity for all employee voices to be heard when making management decisions. By upholding this principle of participatory management, all employees are able to ensure a humane work environment for all staff. We strive to hire a hard-working, friendly and knowledgeable staff who are committed to the co-op mission and principles, and who will cooperate with and provide the highest level of service to our diverse membership and customer base. If you provide excellent customer service, support your co-workers with your outstanding work ethic, and can support our cooperative structure, then we encourage you to take the first step toward being a part of our growing business and put your energy to work for good!

Pay

Our pay ranges start above $10.50/hour, 20% store discount, health and dental insurance after 90 days, vacation and sick time after 90 days. Each position has a commensurate pay range. All positions meet or exceed the Cooperative Grocer Network (CGN) Living Wage after three months of satisfactory employment. Upon successful completion of the training period a raise may be given. The General Manager sets a percentage cap on annual raises each year. Raises are based upon positive performance and a minimum number of hours worked and are not mandatory based on longevity. In addition, cost of living increases are granted to all staff no less than once every two years. Note: No employee can exceed the pay range based on longevity.

Benefits

Time and time again, surveyed staff say that "the people they get to work with" is one of the best benefits of working at the Co-op. In addition to the opportunity to work with diverse and committed co-workers, the Co-op offers the following benefits:

Health and Dental Insurance An employee qualifies for health benefits after 90 days of employment. Employees may choose either Health/Dental Insurance or they may waive it. Health and Dental Insurance (through Group Health Cooperative and Principal Dental)

  • 0 up to 24 hours = no coverage
  • 24 up to 32 hours = a portion of premium paid by employee, a portion paid by WSGC,
  • 32 plus hours = a portion of premium paid by employee, a portion paid by WSGC

Paid Time Off Vacation Vacation time is prorated based on the number of hours worked per week. As long as the employee is scheduled to work 24 or more hours per week employees earn vacation days.

Sick/Discretionary Days WSGC offers discretionary days. These can be used for either illness or wellness. They are accumulated at the rate of seven days per year for full time (40 hours per week) employees and are prorated for other employees who are scheduled to work 24 or more hours per week. Note: Workers who average fewer than 24 hours per week do not earn Sick/Discretionary Days.

Holidays The Co-op recognizes the following days as holidays: New Yearís Day, Christmas Day, Thanksgiving, Memorial Day, Labor Day and Independence Day. The store will either be closed for the day and employees may choose to be unpaid for the day or pay themselves vacation time or if the store remains open, employees who work are paid time and a half for that holiday.

Employee Discount Staff who are scheduled to work at least 10 hours/week are entitled to a 20% discount on purchases.

Profit Share The Co-op may profit-share with staff employed during profitable periods. Staff must have successfully completed 768 hours and be in good standing.

Transportation Plan All staff are eligible to participate in the Co-opís transportation plan. This plan allows employees to set aside tax-free money to pay for transportation costs such as bus passes, parking, and qualified vanpools. The Co-op also provides $20 each month for employees who bike to work for more than half of the days they are scheduled. This money can be used to reimburse certain bike repair and improvement costs.

Retirement Plan A 401(k) plan is offered as a benefit to all employees who are at least 21 years old and have worked at the Co-op for 12 months. The Co-op may match your contributions based on a percentage of your income after you have met the eligibility criteria for 2 years.

Employee Council A place where all Willy Street Co-op employees can, through representatives, set policy that impacts all employees. Representatives are elected annually by the staff.

Classes Staff members may sign up for classes offered through the Co-op at no charge.

FSA FSA allows employees to set aside tax-free money to pay for many kinds of out-of-pocket medical and child care expenses.

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