Job Openings >> Front End Manager
Front End Manager
Title:Front End Manager
Location:East Retail Store (Willy Street)
Schedule:Full Time

The Willy Street Co-op, designated "Best Place to Work" in 2012 by Madison Magazine, is a natural foods cooperative with locations in both Madison and Middleton.  We are looking for a Front End Manager for our east side Willy Street store.  The Front End Manager manages and oversees all Front End and customer service functions and operations.. Excellent people managing skills and experience required. Experience working in a retail grocery store preferred, knowledge of co-ops and natural, organic, whole foods a big plus. We offer an exceptional benefits package including health and dental insurance with no deductible, paid vacation and sick  time, 401(k) retirement plan, profit sharing, 20% employee discount and more. 

Please apply online and include a resume and cover letter no later than February 7th to be considered. EOE.

The pay range broken down hourly is $18.18 - $23.63/hour   (~37,815.00 -  $49,150/year) 

Job Title: Front End Manager



Salaried position, 40 hours per week.



To manage and oversee all Front End and customer service functions and operations. To provide a safe, attractive, and efficient department staffed with well-trained employees who provide excellent customer service.


Essential Functions


1. Customer Service

Customer service is WSGC’s primary focus in providing food, goods, and services to its customers. It is the goal of the staff that all customers are treated in a respectful and courteous manner, paying close attention to their individual needs. This personal care and attention should be directed to all customers to ensure that shopping at the WSGC is as comfortable and satisfying an experience as possible. The Front End Manager is not only responsible for providing excellent customer service herself, but also for training and assisting Front End staff in their customer service skills.

  • Ensure that Front End employees treat customers in a friendly and helpful manner.
  • Ensure that Front End employees assist customers fully and answer their questions, needs, and requests.
  • Ensure customer waiting time at the register is kept to a minimum by hiring, training, and scheduling appropriate Front End staff.
  • Resolve customer complaints in a fair and tactful manner.
  • Receive returned products in a respectful, trusting manner.
  • Maintain Front End in a clean and orderly fashion to ensure shopping ease and safety.
  • Be open and ready to assist customers, fielding their questions, complaints, and requests.
  • Work with the Customer Service Coordinator to staff and oversee the customer service counter.
  • Work with the Customer Service Coordinator to train and supervise the customer service staff.

2. Front End Operations

  • Ensure that the Front End operates effectively and efficiently.
  • Work with Front End staff to assure an excellent overall department presentation, including the customer service desk, commons, bathrooms and foyer. The department should be clean, attractive and safe at all times
  • Oversee accurate and secure cash management in the Front End.
  • Create reports to monitor cashier register performance and accuracy. Provide reports to finance as needed.
  • Work with Finance and Co-op Services to maintain accurate owner records, equity payments and address ownership issues.
  • Work with Communications to maintain necessary signs for Front End operations, as well as Co-op Services for all publications relating to ownership.
  • Know how to use Front End equipment and computer programs including registers, scales, scanners, and back office programs.
  • Work with IT/Maintenance to ensure all equipment is well maintained.
  • Recommend equipment purchases or other expenses to Store Manager for capital budget.
  • Organize and facilitate Front End, Customer Service and Shift Supervisor meetings.
  • Assist with daily operations, routines and procedures.
  • Provide coverage for Front End shifts as needed.


Having a well-trained and effective staff is essential to the smooth functioning of the Front End and providing the highest level of customer service. The Front End Manager is responsible for selecting, educating, motivating, and overseeing the front end staff.

  • Determine optimal staffing levels in line with approved labor expense to sales ratios
  • Work with Human Resources to staff the Front End.
  • Make final selection of Front End employees and ensure that they receive appropriate customer service and department training.
  • Schedule and organize the daily activities of the staff to ensure maximum productivity and efficiency.
  • Set expectations for Front End employees, including register accuracy, conduct, and behavior toward customers
  • Train, coach, and counsel employees to improve performance in job duties and responsibilities.
  • Monitor staff performance to ensure all staff are following department and Co-op policies and procedures. Intervene and assist where necessary..
  • Formally evaluate employees according to the established review schedule
  • Manage and approve all Front End employees’ time cards.

4. Administration

  • Work with the Store Manager to develop and implement short and long-range department goals and plans.
  • Complete timely and accurate department reports
  • Ensure adequate stock of Front End supplies
  • Write newletter articles for the Reader
  • Maintain documentation of department procedures and protocols

5. Miscellaneous

  • Cross-train employees from other departments as required.
  • Answer phones as necessary.
  • Accept other duties as assigned by the General Manager.


  • Demonstrated comfort with the use of computers for word processing, spreadsheets and databases, as well as ability to learn new software packages.
  • Competent and accurate use of retail register systems.
  • Experience implementing and monitoring money handling and security procedures.
  • Experience hiring, training, and supervising staff.
  • Excellent and consistent customer service skills.
  • Ability to manage multiple demands and meet deadlines.
  • Ability to develop and maintain mutually respectful relations with customers, co-workers and staff.
  • Ability to work independently and motivate self and others.
  • Ability to handle stressful situations in a calm, effective manner.
  • Excellent communication skills.
  • Ability to cover all positions in the front end



This opening is closed and is no longer accepting applications

Note: All new hires are required to attend a two day long training and orientation workshop. This is taught the 3rd Thursday and Friday of each month at our central office.

Benefit Information

Willy Street Co-op is a grocery cooperative, operating out of two neighborhood stores, a local production kitchen and a business office. The Co-op is not a worker collective; it is built on a management structure similar to many traditionally run businesses. The Co-op is committed to providing the opportunity for all employee voices to be heard when making management decisions. By upholding this principle of participatory management, all employees are able to ensure a humane work environment for all staff. We strive to hire a hard-working, friendly and knowledgeable staff who are committed to the co-op mission and principles, and who will cooperate with and provide the highest level of service to our diverse membership and customer base. If you provide excellent customer service, support your co-workers with your outstanding work ethic, and can support our cooperative structure, then we encourage you to take the first step toward being a part of our growing business and put your energy to work for good!


Our pay ranges start above $10/hour, 20% store discount, health and dental insurance after 90 days, vacation and sick time after 90 days. Each position has a commensurate pay range. All positions meet or exceed the Cooperative Grocer Network (CGN) Living Wage after three months of satisfactory employment. Upon successful completion of the training period a raise may be given. The General Manager sets a percentage cap on annual raises each year. Raises are based upon positive performance and a minimum number of hours worked and are not mandatory based on longevity. In addition, cost of living increases are granted to all staff no less than once every two years. Note: No employee can exceed the pay range based on longevity.


Time and time again, surveyed staff say that "the people they get to work with" is one of the best benefits of working at the Co-op. In addition to the opportunity to work with diverse and committed co-workers, the Co-op offers the following benefits:

Health and Dental Insurance An employee qualifies for health benefits after 90 days of employment. Employees may choose either Health/Dental Insurance or the Health Reimbursement Account (HRA). Health and Dental Insurance (through Group Health Cooperative and Principal Dental)

  • 0 up to 24 hours = no coverage
  • 24 up to 32 hours = a portion of premium paid by employee, a portion paid by WSGC,
  • 32 plus hours = a portion of premium paid by employee, a portion paid by WSGC
Health Reimbursement Account (HRA) for reimbursement of vision and dental expenses
  • 0 up to 24 hours = no coverage
  • 24 up to 32 hours = accrued prorated at 1/2 rate*
  • 32 plus hours = accrued at full rate
*The HRA allocation per pay period is determined annually on the Co-op's annual cost of insurance.

Paid Time Off Vacation Vacation time is prorated based on the number of hours worked per week. As long as the employee is scheduled to work 24 or more hours per week employees earn vacation days.

Sick/Discretionary Days WSGC offers discretionary days. These can be used for either illness or wellness. They are accumulated at the rate of seven days per year for full time (40 hours per week) employees and are prorated for other employees who are scheduled to work 24 or more hours per week. Note: Workers who average fewer than 24 hours per week do not earn Sick/Discretionary Days.

Holidays The Co-op recognizes the following days as holidays: New Yearís Day, Christmas Day, Thanksgiving, Memorial Day, Labor Day and Independence Day. The store will either be closed for the day and employees may choose to be unpaid for the day or pay themselves vacation time or if the store remains open, employees who work are paid time and a half for that holiday.

Employee Discount Staff who are scheduled to work at least 10 hours/week are entitled to a 20% discount on purchases.

Profit Share The Co-op may profit-share with staff employed during profitable periods. Staff must have successfully completed 768 hours and be in good standing.

Transportation Plan All staff are eligible to participate in the Co-opís transportation plan. This plan allows employees to set aside tax-free money to pay for transportation costs such as bus passes, parking, and qualified vanpools. The Co-op also provides $20 each month for employees who bike to work for more than half of the days they are scheduled. This money can be used to reimburse certain bike repair and improvement costs.

Retirement Plan A 401(k) plan is offered as a benefit to all employees who are at least 21 years old and have worked at the Co-op for 12 months. The Co-op may match your contributions based on a percentage of your income after you have met the eligibility criteria for 2 years.

Employee Council A place where all Willy Street Co-op employees can, through representatives, set policy that impacts all employees. Representatives are elected annually by the staff.

Classes Staff members may sign up for classes offered through the Co-op at no charge.

Cafeteria Plan All staff are eligible to participate in the Co-opís Cafeteria Plan. This plan allows employees to set aside tax-free money to pay for many kinds of out-of-pocket medical and child care expenses.

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