Job Openings >> Front End Manager
Front End Manager
Summary
Title:Front End Manager
ID:153
Department:Admin
Location:East Retail Store (Willy Street)
Schedule:Full Time
Description

The Willy Street Co-op, designated "Best Place to Work" in 2012 by Madison Magazine, is a natural foods cooperative with locations in both Madison and Middleton.  We are looking for a Front End Manager for our east side Willy Street store.  The Front End Manager manages and oversees all Front End and customer service functions and operations.. Excellent people managing skills and experience required. Experience working in a retail grocery store preferred, knowledge of co-ops and natural, organic, whole foods a big plus. We offer an exceptional benefits package including health and dental insurance with no deductible, paid vacation and sick  time, 401(k) retirement plan, profit sharing, 20% employee discount and more. 

Please apply online and include a resume and cover letter no later than February 7th to be considered. EOE.


The pay range broken down hourly is $18.18 - $23.63/hour   (~37,815.00 -  $49,150/year) 

Job Title: Front End Manager

 

Status

Salaried position, 40 hours per week.

 

Purpose

To manage and oversee all Front End and customer service functions and operations. To provide a safe, attractive, and efficient department staffed with well-trained employees who provide excellent customer service.

 

Essential Functions

 
 

1. Customer Service

Customer service is WSGC’s primary focus in providing food, goods, and services to its customers. It is the goal of the staff that all customers are treated in a respectful and courteous manner, paying close attention to their individual needs. This personal care and attention should be directed to all customers to ensure that shopping at the WSGC is as comfortable and satisfying an experience as possible. The Front End Manager is not only responsible for providing excellent customer service herself, but also for training and assisting Front End staff in their customer service skills.

  • Ensure that Front End employees treat customers in a friendly and helpful manner.
  • Ensure that Front End employees assist customers fully and answer their questions, needs, and requests.
  • Ensure customer waiting time at the register is kept to a minimum by hiring, training, and scheduling appropriate Front End staff.
  • Resolve customer complaints in a fair and tactful manner.
  • Receive returned products in a respectful, trusting manner.
  • Maintain Front End in a clean and orderly fashion to ensure shopping ease and safety.
  • Be open and ready to assist customers, fielding their questions, complaints, and requests.
  • Work with the Customer Service Coordinator to staff and oversee the customer service counter.
  • Work with the Customer Service Coordinator to train and supervise the customer service staff.
 

2. Front End Operations

  • Ensure that the Front End operates effectively and efficiently.
  • Work with Front End staff to assure an excellent overall department presentation, including the customer service desk, commons, bathrooms and foyer. The department should be clean, attractive and safe at all times
  • Oversee accurate and secure cash management in the Front End.
  • Create reports to monitor cashier register performance and accuracy. Provide reports to finance as needed.
  • Work with Finance and Co-op Services to maintain accurate owner records, equity payments and address ownership issues.
  • Work with Communications to maintain necessary signs for Front End operations, as well as Co-op Services for all publications relating to ownership.
  • Know how to use Front End equipment and computer programs including registers, scales, scanners, and back office programs.
  • Work with IT/Maintenance to ensure all equipment is well maintained.
  • Recommend equipment purchases or other expenses to Store Manager for capital budget.
  • Organize and facilitate Front End, Customer Service and Shift Supervisor meetings.
  • Assist with daily operations, routines and procedures.
  • Provide coverage for Front End shifts as needed.
 

3.Personnel

Having a well-trained and effective staff is essential to the smooth functioning of the Front End and providing the highest level of customer service. The Front End Manager is responsible for selecting, educating, motivating, and overseeing the front end staff.

  • Determine optimal staffing levels in line with approved labor expense to sales ratios
  • Work with Human Resources to staff the Front End.
  • Make final selection of Front End employees and ensure that they receive appropriate customer service and department training.
  • Schedule and organize the daily activities of the staff to ensure maximum productivity and efficiency.
  • Set expectations for Front End employees, including register accuracy, conduct, and behavior toward customers
  • Train, coach, and counsel employees to improve performance in job duties and responsibilities.
  • Monitor staff performance to ensure all staff are following department and Co-op policies and procedures. Intervene and assist where necessary..
  • Formally evaluate employees according to the established review schedule
  • Manage and approve all Front End employees’ time cards.
 

4. Administration

  • Work with the Store Manager to develop and implement short and long-range department goals and plans.
  • Complete timely and accurate department reports
  • Ensure adequate stock of Front End supplies
  • Write newletter articles for the Reader
  • Maintain documentation of department procedures and protocols
 

5. Miscellaneous

  • Cross-train employees from other departments as required.
  • Answer phones as necessary.
  • Accept other duties as assigned by the General Manager.
 

Qualifications

  • Demonstrated comfort with the use of computers for word processing, spreadsheets and databases, as well as ability to learn new software packages.
  • Competent and accurate use of retail register systems.
  • Experience implementing and monitoring money handling and security procedures.
  • Experience hiring, training, and supervising staff.
  • Excellent and consistent customer service skills.
  • Ability to manage multiple demands and meet deadlines.
  • Ability to develop and maintain mutually respectful relations with customers, co-workers and staff.
  • Ability to work independently and motivate self and others.
  • Ability to handle stressful situations in a calm, effective manner.
  • Excellent communication skills.
  • Ability to cover all positions in the front end

 




















































































































































 

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